The Collected Information

We may collect different types of Personal Information and Sensitive Personal Data or Information, as required under laws and regulations and also based on your interest in our insurance products and services and our business relationship with you.

This Personal Information and Sensitive Personal Data or Information collected, handled, and dealt with by us may include, amongst other things:

Information that allows Cambodia Travel Insurance to provide desired insurance products and communicate with you and comply with current legal and regulatory requirements. This information may include but is not limited to:

  • Personal Information: Your name, Age, Date of Birth, etc.
  • Contact Information: Your address, Telephone numbers, Email id, etc.
  • Financial Information: Details pertaining to your bank account, credit/debit cards, Payment Instruments, Annual Income, Investment/Savings, Income Tax (PAN Card, Form 16, etc.)
  • Health Information: Your Height, Weight, Illness/diseases, Medical Test Reports, etc.
  • Other Information: Any Information contained in documents used as proof of identity and proof of address, proof of age, or proof of income. Other Information may be collected in the form of various surveys in which you agree to participate in or provide other feedback to us regarding our products or services; when you register to receive news or public policy updates.; subscription inquiries through our website.

In case you do not provide your information or consent for the usage of personal information or later on withdraw your consent for the usage of the personal information so collected, Cambodia Travel Insurance reserves the right to discontinue/cancel the insurance policy /services for which, the said information was sought.

What we use your personal information for

The Personal Information and Sensitive Personal Data or Information that we collect from you is held in accordance with applicable laws and regulations. It may be used by us for a number of lawful purposes connected with our business operations and functions, which include but are not limited to:

  • Verification of your identity as per prevalent laws and regulations;
  • Processing your request and providing you with products and/or services requested or administering your account;
  • Settling accounts with those who provide related services to us;
  • Dealing with requests, inquiries or complaints, and other customer care-related activities; and all other general administrative and business purposes;
  • Carrying out market and product analysis and marketing our companies’ products and services and communicating updates, offers and promotions.
  • Customer analytics on usage patterns and deliver customized content and advertising that may be of interest to you;
  • Provide you with the best customer experience possible;
  • Address network integrity and security issues;
  • Carrying out any activity in connection with a legal, governmental or regulatory requirement, for the purpose of compliance with a legal obligation, in connection with legal proceedings, in connection with the prevention, detection, investigation including cyber incidents, prosecution, and punishment of offenses protect and defend our rights or property or act in an emergency to protect someone's safety or to help investigations, monitor, or prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threats to the safety or security of any person.
  • Carrying out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computers and other systems and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer.


We shall take reasonable steps to ensure that the personal information and/or Sensitive Personal Data or Information pertaining to you is stored in a secure environment protected from unauthorized access, modification, or disclosure.

We maintain information pertaining to you in our business records as per current regulatory requirements. Cambodia Travel Insurance shall retain your Personal Information for as long as required to provide you with services or otherwise required under the law.

Disclosure of Personal Information and/or Sensitive Personal Data or Information

We may disclose and/or transfer your Personal Information and/or Sensitive Personal Data or Information at times to third parties in cases it is necessary for providing services to you and/or if you have consented to the same. We may disclose and/or transfer your information to:

  • Other companies that provide services directly to you on our behalf or provide services to us by collecting, receiving, processing, storing, dealing or handling your information. To enable them to do this, we may need to share your personal information and/or Sensitive Personal Data or Information with them.
  • anyone we transfer our business to in respect of which you are a customer or a potential customer;
  • to any other entity or organization in order for them to understand our environment and consequently, provide you with better services. We may share your Personal Information including Sensitive Personal Data or Information, without obtaining your prior written consent, with government agencies mandated under the law to obtain information including Sensitive Personal Data Or Information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offenses, or where disclosure is necessary for compliance of a legal obligation.

Any Personal Information including Sensitive Personal Data or Information may be required to be disclosed to any third party by us by an order under the law for the time being in force.

System information

"Personal information" means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.

"Sensitive personal data or information" of a person means such personal information which consists of information relating to:

  • Password;
  • Financial information such as Bank account or credit card or debit card or other payment instruments details ;
  • Physical, physiological, and mental health conditions;
  • Sexual orientation;
  • medical records and history;
  • Biometric information;
  • Any detail relating to the above clauses as provided to body corporate for providing service; and
  • Any of the information received under the above clauses by body corporate for processing, stored or processed under lawful contract or otherwise:

Provided that, any information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 1992 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of these rules.

Third-party: For the purposes of this document, a ‘Third Party’ is a service provider that associates with Cambodia Travel Insurance and is involved in handling, managing, storing, processing, protecting, and transmitting information of Cambodia Travel Insurance and also includes all sub-contractors, consultants and/or representatives of the Third-party.

Changes to our privacy policy

We reserve the right to update this Policy as necessary from time to time. Please check our websites periodically for changes to this Privacy Policy as we shall update such changes as soon as possible. Users may note that such a change of policy shall be effective from the date of announcement by Cambodia Travel Insurance and not from the date of posting on the site.

Contact us

By visiting this website and using our services, you are agreeing with this privacy policy and the terms of service agreement. If you don't agree to any part of this policy or the agreement, do not use this site.

If you have any questions about this privacy policy, please contact us at:

Cambodia Travel Insurance

Address: 1 Raffles Place, #40-20, One Raffles Place, Office Tower 1, Singapore 048616

Hotline: +65 6240 6842

WhatsApp, Viber: +65 9471 1304


Email: [email protected]